The Awards Go To…

DEM EMS Strong Logo 3 Inches

San Francisco’s emergency medical service (EMS) professionals rush every day to the scenes of emergencies to assist in what might be someone’s darkest hour.  Wednesday May 20 is our opportunity to honor their achievements, which often go unnoticed.

Our City’s EMS honorees represent paramedics, emergency medical technicians, dispatchers, educators, and emergency room providers.  Collectively they are shining examples of San Francisco’s emergency medical services community.

EMS Community Service Award
University San Francisco Emergency Medical Response Service

The EMS Community Service Award is presented to community members not employed by EMS system providers who have demonstrated leadership, compassion, and proficiency in providing emergency care for patients.  The University of San Francisco’s Emergency Medical Response Service is this year’s honoree.  USF developed their first on-campus EMS response service run by students and developed a community outreach plan to provide CPR, first aid, and disaster response training.

EMS Hospital Provider Award
UCSF Medical Center and UCSF Benioff Children’s Hospital Operation Move Team

The EMS Hospital Provider Award is presented to hospital-based providers for their exemplary care of EMS patients and their efforts on behalf of EMS field providers in building the teamwork that patients need to recover from their crises.  The UCSF Medical Center and UCSF Benioff Children’s Hospital Operations Move Team planned and executed a safe move for more than 130 patients from UCSF’s Parnassus and Mount Zion campuses to the new Benioff Children’s Hospital campus with minimal impact on EMS services.  As result of their advanced planning, disaster preparedness was enhanced at all sites.

EMS Dispatcher Award
Chancellor Mateo, EMD

The EMS Dispatcher Award is presented for service to patients calling in time of need for medical emergencies above and beyond the normal duties of EMS dispatch.  Chancellor Mateo was selected by his peers for 12 years of outstanding performance as a dispatcher and dispatch trainer.

EMS Field Provider Award
Anthony Dumont, EMT-P

The EMS Field Provider Award is presented to an active Emergency Medical Technician or Paramedic who provides excellent care to patients in need in a compassionate, professional and exemplary manner.  Anthony Dumont, EMT-P receives this honor for outstanding performance as a public safety provider in law enforcement, firefighting, and emergency medical care.  Anthony is a leader in the development of medical support to tactical situations.

Raymond Lim Excellence to EMS Award
Megan Corry, San Francisco City College

Raymond Lim Excellence in EMS is presented to an individual to honor a career spent in caring for EMS patients in an exemplary and extraordinary way.  True to the spirit of Raymond Lim, a pioneer in establishing quality care in California EMS, Megan Corry has dedicated her 20-year career to emergency medical services in the field and in the classroom.  Megan trains future EMS professional as the Program Director of City College of San Francisco’s nationally accredited paramedic training program.

Congratulations to all of our honorees!  Thank you for your service to San Francisco.

Inspired?  Attend San Francisco’s Emergency Medical Services Open House at City College of San Francisco on May 20, from noon to 4:00 p.m.   San Francisco’s EMS providers and professionals will be on hand to answer your questions.  For more information about the San Francisco Emergency Medical Services Open House, Job Fair, andAwards visit: http://www.sfdem.org/emsawards

One Day in San Francisco: On Call with the City’s EMS Professionals

Intro by Daniella Cohen

The San Francisco Emergency Medical Services Awards is sure to be one of the highlights of EMS Open House on Wednesday May 20th.  The awards honor the exceptional work of San Francisco’s emergency medical services community.  In future posts, we’ll highlight the work of each our awardees.

Speaking on shining light on some of our EMS All Stars…please meet Kaitlin Parks. Kaitlin is a recent alumni of San Francisco’s EMS community. By night Kaitlin was an Emergency Medical Technician (EMT) with the San Francisco Fire Department, and by day she was a professional dancer. In a video that was produced in partnership with One Day in San Francisco and One Day Earth we follow Kaitlin and her colleagues through the night as they pull back the curtain on what it means to be an emergency medical professional in the City. We glean a greater understanding of the sacrifice and commitment they make to protect others and the discipline they exhibit in responding professionally and quickly to help people in their darkest hours.

Kaitlin’s experience as an EMT in San Francisco inspired her to pursue a career in medicine.  Immediately following the EMS Awards Ceremony, Kaitlin will make the cross country drive to begin her studies at Oklahoma State University’s College of Osteopathic Medicine. According to U.S. News & World Report, the college is among the best medical osteopathic schools in the country.  Osteopathic medicine emphasizes helping each person achieve a high level of wellness by focusing on health promotion and disease prevention.

Check out her short film “On Call With SFFD Paramedics.” You never know, this might be you one day!

On Call with SFFD Paramedics from Rebekah Fergusson on Vimeo.

Inspired?  Attend San Francisco’s Emergency Medical Services Open House at City College of San Francisco on May 20th, from 12pm-4pm.  San Francisco’s EMS providers and professionals will be on hand to answer your questions.

For more information about the San Francisco Emergency Medical Services Open House, Job Fair, & Awards visit: http://www.sfdem.org/emsawards

This short film was produced in partnership with One Day in SF and One Day on Earth. All footage was shot in the wee hours of Saturday, April 26, 2014. Directed/Shot/Edited by Rebekah Fergusson. Music by William Ryan Fritch. Special thanks to Kaitlin Parks, Matt Bean, and the SFFD for allowing a filmmaker into their world for the night.

DEM Honors San Francisco’s Dispatcher of the Year: Kayleigh Hillcoat

Have you ever wondered who is on the other end of the line when you call 9-1-1? In the advent of an emergency you call 9-1-1 hoping to ultimately reach fire fighters or police officers, but who coordinates with those entities? Who guides them? Who advises them on the situation, and who helps to keep our officers and fire fighters safe in potentially chaotic instances? Dispatchers are the unsung heroes of our emergency response infrastructure. Last week was National Public Safety Dispatcher Week and the San Francisco Department of Emergency Management celebrated all of our fantastic and talented team of dispatchers. DEM also recognized San Francisco Dispatcher of the Year, Kayleigh Hillcoat.

As a resident of the Richmond, Kayleigh was formally recognized by her Supervisor, Eric Mar, during the Board of Supervisor's Recognition of Commendation.

As a resident of the Richmond, Kayleigh was formally recognized by her Supervisor, Eric Mar, during the Board of Supervisor’s Recognition of Commendation.

“Teamwork is vital and I’m proud to work with a team of skilled and compassionate individuals who strive to do their best for our public safety partners and the citizens we serve every day. We put our personal emotions aside and pull through intense, difficult situations together.

The incidents mentioned by Supervisor Mar are no different.  I may have been a voice in the chaos, but I was backed by my co-workers helping to log and forward critical information, make calls, notify our allied agencies of crucial updates and dispatching fire and medical response along the way.” Kayleigh remarked during her Recognition of Commendation.

Usually Dispatcher of the Year is recognized for one incident however, Kayleigh is being awarded for commanding three high profile incidents this year. Kayleigh assisted the San Francisco Police Department during an incident that involved a potential officer down, throughout spontaneous celebrations the evening that the San Francisco Giant’s won the World Series, and during public demonstrations in Union Square related to the Ferguson, Missouri protests.

When asked what her favorite part of her job was, Kayleigh responded “[It’s] challenging, there is something different every day, I appreciate being able to directly make a difference in someone’s day or life depending on what the call is about.” She also enjoys the fact that she provides a service to the public, in addition to assisting our fire fighters and police officers.

Kayleigh Group Shot

What most people are not immediately aware of are the difficult parts of the job. Kayleigh shared, “the lack of closure after the call ends can be hard. There isn’t a lot of follow-up on how the emergency was handled or what happened to the caller.” Sometimes dispatchers interact with callers facing grave circumstances; this is a burden all dispatchers carry.

However, Kayleigh has found a wonderful way to deal with some of the more difficult parts of her job by volunteering her time at San Francisco’s Animal Care and Control (AC&C) where she volunteers with the Fetch Program. The Fetch Program is dedicated to dogs brought into the custody of AC&C due to the fact that the owner may be in the hospital, jailed, or evicted. These dogs are often emotionally stressed after being separated from their owners and the comfort of their homes, that’s where Kayleigh steps in. Kayleigh finds solace that she can help in some way post-call by being on the receiving end of displaced animals due to emergencies.

Kayleigh

This September Kayleigh will mark her 10th year as a DEM Dispatcher. Congratulations Kayleigh for a job consistently well done and DEM is proud to honor you for your vital contributions to public safety.

109 Years Ago…

Tomorrow at 5:12 a.m. will mark the 109th anniversary of the San Francisco Earthquake and Fire. This disaster took the lives of an estimated 3,000 people and left the City in ashes as much of the destruction was caused by fires and nearly 300,000 people were left homeless.

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Since the 1920’s, residents have gathered at Lotta’s Fountain to reflect on the devastating 1906 earthquake and fire, and as DEM has done year after year, we will join our fellow San Franciscan’s at this very early hour to commemorate what remains one of the worst tragedies in California history.

But tomorrow isn’t a convening to remember destruction; it’s a convening to remember connection. Because emergencies look more like cities coming together than falling apart, which is what happened here in San Francisco 109 years ago. It’s also a time to honor all those who came before us by preparing for any emergency. Visit SF72.org learn how.

15836__0004HR _Michael Mustacchi

So, if you are a very early riser, please join the commemoration around 5:00 a.m. at Lotta’s Fountain. Look for people dressed 1906 period attire and practice your singing voice as we follow the moment of silence at 5:12 a.m. with “San Francisco” (scroll below for lyrics). If you can’t make it Lotta’s Fountain, you can meet us at the Golden Hydrant (Church and 18th Streets) closer to 6:00 a.m., which gets a fresh coat of gold paint every April 18th to commemorate the 1906 Earthquake and Fire.  For exact locations, check out the SF27 In an Emergency map, which has Lotta’s Fountain and the Golden Hydrant marked.

15836__0035HR _Michael Mustacchi

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San Francisco 

It only takes a tiny corner of

This great big world to make a place you love

My home upon the hill

I find I love you still

I’ve been away but now I’m back to tell you

 

San Francisco

Open your Golden Gate

You let no stranger wait outside your door

San Francisco

Here is your wandering one

Saying I’ll wander no more

 

Other places only make me love you best

Tell me your heart of all the golden west

 

San Francisco

Welcome me home again

I’m coming home

To go roaming no more

DEM Monthly Digest: March 2015

Dispatcher of the Month 

San Francisco Department of Emergency Management’s 9-1-1 Dispatchers manage more than 1.2 million emergency and non-emergency calls annually and are often the “first” first–responders whom San Franciscans reach when facing an emergency or are in crisis.

Every month a DEM Public Safety Dispatcher is recognized for outstanding service while assisting those in crisis. This month DEM Public Safety Dispatcher Daneshia Adamson is being recognized for the care she provided to an elderly woman in distress.

Earlier this month Daneshia received a 9-1-1 call from an elderly woman who wanted to report her vehicle stolen. After checking the vehicle’s license plate and information, she discovered that the vehicle had been reported stolen in a previous report. Suspicious that the caller had no recollection of the previous report or phone call, Daneshia stayed on the phone with the elderly woman while simultaneously alerting an on-duty officer to perform a well-being check. Daneshia compassionately stayed on the phone with the caller until an officer arrived, who ultimately decided that a medical evaluation was needed. Thanks to our Public Safety Dispatcher’s keen instinct, the caller was attended to and escorted to a medical evaluation.

911 Dispatchers answering phones

Call 9-1-1 to receive help for emergencies, potential emergencies, or if you are not sure if it’s an emergency.

Disaster Feeding Tabletop Exercise 

Currently, community and faith-based organizations provide food daily for thousands of San Francisco residents. But what would happen if San Francisco were hit with a mega-storm?  Here at San Francisco Department of Emergency Management (and SF72) we often discuss how we would survive during a 72-hour emergency, but how would we as a city provide access to food and uphold our feeding network during a storm that lasted 20 days?

On March 12th, the Kelly Cullen Community Center housed over 50 non-profit, public, private, and NGO stakeholders who came together to participate in the 2015 San Francisco Disaster Feeding Tabletop Exercise (TTX). You may be wondering what a tabletop exercise is…essentially it is a discussion-based forum where participants are faced with different scenarios and have the opportunity to express concerns about the current plan-of-action. This particular exercise brought our group to a San Francisco gone dark, under a 72-hour power outage. In addition, we bunkered down as we faced a 20-day mega-storm, complete with flash-floods, massive and ongoing power failures, and winds of gale force. Our greatest concern during this exercise was how to reach affected populations that were food -scarce, or that had completely run out of food.

Throughout our discussions we considered how some of our most vulnerable citizens, such as the elderly, people with disabilities, and the homeless community would reach food sources. We realized that an ongoing loss of power could lead to isolation, and mobility problems. Seeking shelter also could be dangerous. In addition, how would we provide food for the rest of the city whose food supplies had simply run out or had gone bad? One of the more humbling realizations a few of our partners reached was the possibility that their feeding station, shelter, or business may become un-operational by day-20. However, by facing these hard hitting questions and working together, we found that our unique partnerships could sustain a storm of this magnitude. Where some partners would need support, others would be able to step in. When it came to protecting the city, the people, and the furry friends that we love, we became ever-more resourceful. We found that only through the communication, collaboration, and coordination of our efforts would we be able to reach and provide food for those in need.

Citizen Corps Meeting: Tap Your Knowledge

The San Francisco Public Utilities Commission (SFPUC) and the San Francisco Department of Emergency Management (SFDEM) had a fun evening on March 26th to discuss the most important item in an emergency: Water! In celebration of NERT’s upcoming water education program, Citizen Corp learned how the SFPUC manages the water system, the history of Hetch Hetchy, and personally how we can be more prepared with items we have around the house. We saw how the SFPUC tested their plans in Treasure Island in 2012 by distributing water via manifolds, water trucks, and with the help of volunteers. The audience learned how the SFPUC uses manifolds to connect to and safely access water hydrants, as well as the dangers residents face in operating hydrants.

PUC CC pic

Home Fire Prevention Public Service Announcement 

Amid the recent San Francisco apartment fires that left many families having to find new housing, and the unseasonably warm weather and excessively dry conditions, early this week the City urged all San Franciscans to take measures to prevent residential fires.

On Monday, March 30th, City officials gathered at the San Francisco Fire Department Division of Training to learn about and deliver crucial fire safety and home fire prevention methodology. “Fires have potential to quickly become large-scale emergencies, as we experienced in the Mission and in other parts of the City last month” Said San Francisco Department of Emergency Management Executive Director, Anne Kronenberg.

The City engages in many fire prevention practices, including using landscaping goats to control overgrown brush in areas such as Glen Canyon, Corona Heights, and other steep slopes.  San Francisco Public Works also stands at the ready to remove debris or other possible fire hazards and encourages residents to call 3-1-1 to report cases of this nature.

During the home fire prevention demonstration, the San Francisco Fire Department delivered the following fire prevention messages that apply now, during warm and dry weather, and at any point during the year:

While some fire prevention tips apply year-round:

  •  Never leave food on the stove or in the oven unattended
  • Never leave burning candles unattended
  • Keep combustible items away from heat sources
  • Properly dispose of smoking materials
  • Keep matches out of reach of children’s little hands
  • Do not overload electrical outlets

Other warm weather fire tips should be noted as well:

  • Check propane tank hoses & connections for leaks before lighting the grill
  • Douse hot coals or campfires with water before leaving the area
  • Dispose of barbeque coals in a non-combustible container such as a metal bucket
  • Keep a minimum clearance of 4 feet around the barbeque grill
  • Keep weeds and foliage trimmed and clear of fences, decks and homes

As we approach a dry spring and summer, best not wait to integrate these tips into your routine and make necessary adjustments to your apartment or home.

Residents Urged to Prevent Home Fires during Unseasonably Warm and Dry Conditions

Amid the recent San Francisco apartment fires that left many families having to find new housing, and the unseasonably warm weather and excessively dry conditions, the City urged all San Franciscans to take measures to prevent residential fires.

At the San Francisco Fire Department Division of Training, the San Francisco Fire Department, joined by the San Francisco Department of Building Inspection, the San Francisco Department of Emergency Management, and San Francisco Public Works, City representatives delivered important fire safety and home fire prevention methodology.

Fire Prevention PSA 2

“The best way to manage fires is to prevent a fire from ever starting in the first place” says San Francisco Fire Chief Hayes-White.  “Knowing what has the potential to start a fire is the first step. From there, it’s a matter of being continuously mindful and observant to protect our homes and loved ones from fire.”

“Fires have potential to quickly become large-scale emergencies, as we experienced in the Mission and in other parts of the City last month” Said San Francisco Department of Emergency Management Executive Director, Anne Kronenberg. “The Department of Emergency Management’s role is to support all response agencies from the initial calls to 9-1-1 when we dispatch first responders to the scene of a fire, to the longer-term efforts associated with helping those impacted by fire to recover. But at the heart of the matter, knowing how to prevent fires is San Francisco’s collective responsibility.”

The City engages in many fire prevention practices, including using landscaping goats to control overgrown brush in areas such as Glen Canyon, Corona Heights, and other steep slopes.  San Francisco Public Works also stands at the ready to remove debris or other possible fire hazards and encourages residents to call 3-1-1 to report cases of this nature.  “We all need to work together to reduce the risk of fire,” said San Francisco Public Works Director Mohammed Nuru. “If you see an overgrown lot, contact 3-1-1 with the location and we will respond.”

The San Francisco Department of Building Inspection provides fire safety requirements to property owners, and strives to increase owner and tenant vigilance with regard to fire safety. “Following the recent spate of tragic fires in the Mission and Tenderloin neighborhoods,” said Tom Hui, S.E., C.B.O. and the City’s Building Official, “DBI inspectors are performing City-wide life-safety spot-checks, or routines, on older mixed-use apartment buildings and, where inspectors discover life-safety and fire-safety code violations, we are increasing our enforcement litigation referrals. We continue to urge residents to call 3-1-1 (or to call DBI directly: 415-558-6220) to report any suspected code violations— especially those related to life-safety systems within a residential building.”

During the home fire prevention demonstration, the San Francisco Fire Department delivered the following fire prevention messages that apply now, during warm and dry weather, and at any point during the year:

While some fire prevention tips apply year-round:

  • Never leave food on the stove or in the oven unattended
  • Never leave burning candles unattended
  • Keep combustible items away from heat sources
  • Properly dispose of smoking materials
  • Keep matches out of reach of children’s little hands
  • Do not overload electrical outlets

Other warm weather fire tips should be noted as well:

  • Check propane tank hoses & connections for leaks before lighting the grill
  • Douse hot coals or campfires with water before leaving the area
  • Dispose of barbeque coals in a non-combustible container such as a metal bucket
  • Keep a minimum clearance of 4 feet around the barbeque grill
  • Keep weeds and foliage trimmed and clear of fences, decks and homes
  • Fire Prevention PSA

Tsunami Preparedness 101

This week marks national Tsunami Preparedness Week and DEM wants San Francisco to know what to do in the event of tsunami hitting our shorelines.

Tsunamis are NOT like normal waves at the beach. When they approach land they are like a surge or fast flood. Earthquakes are nature’s warning for a possible tsunami, so if you are by the coast and the earth moves, first: Drop, cover, and hold on; second: When the shaking stops, get to high ground; and third: stay away from the coast.

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Sometimes it takes many hours for the first waves of a tsunami to reach the shoreline, and often times the first waves (or surges) are not the highest or most powerful.  Whether we are under a tsunami advisory, watch, or warning it is imperative that anyone in coastal areas listen to DEM’s instructions.  Our primary methods of issuing the notification are AlertSF, the Outdoor Public Warning SirensWireless Emergency Alerts, and @sf_emergency and @SF72org on Twitter. Tuning in to radio news (such as KCBS 740 AM or 106.9 FM) and TV also is a good way to get information about the tsunami.

The 101 on tsunamis:

Know the warning signs:

  • A strong earthquake
  • A sudden rise or fall of the ocean tide
  • A loud, roaring sound (like an airplane or a train) coming from the ocean

Take action:

  • Move inland to higher ground, or into a tall building immediately and stay there
  • Stay away from the beach until officials advise it is safe to return
  • Follow instructions from local officials (AKA us!)

Spread the word:

  • Once you have taken action tell family, friends, and co-workers to do the same (social media is a great way to spread the word)

Scientists Confirm: We Live in Earthquake Country

Today the U.S. Geological Survey released a new earthquake forecast that California will experience an earthquake 8.0-magnitude or greater within the next 30 years.  Aside from the specific geological explanation about what will happen when certain faults move, most of us already know that we live in an earthquake-prone region. But psychologically, the thought of a looming disaster that could happen in five minutes or nearly a third of a lifetime from now can feel scary, daunting, and…intangible.  So often times we push the thought out of our minds and focus on something that’s more pressing and timely, even though we know we should eventually get prepared for a major earthquake.

But here’s the thing about earthquake preparedness—we’re not trying hunker down in our bomb shelters as the zombie apocalypse destroys any vestige of our social structure; it’s really just about having enough food and water on hand to make nine meals, talking about what you would do in an emergency with your clan (download SF72 Make A Plan), and getting connected within your community so you can support each other when needed.

Plan Basics

Knowledge also gives you control over the impact an earthquake can have, so knowing what to do before, during and after an earthquake; AND knowing where to get emergency public information is key.  Check out the Seven Steps to Earthquake Safety for simple things you can do to make yourself safer.  Register for AlertSF and follow us @SF_Emergency for the emergency information DEM will be sharing so we all can get back to normal as soon as possible.

dropcoverhold

highground

Today’s USGS forecast also comes on the 4th anniversary of the Tohoku Earthquake and Tsunami, which caused by the largest fault slip ever recorded. As we reflect upon what happened to our global neighbors in Japan four years ago today, let’s not wait until the next disaster to show how connected and prepared we are. Check out SF72.org to learn more about how to be prepared for any type of emergency; you’ll find you’re more prepared than you think. And when you’re ready for a deeper dive into emergency preparedness, consider taking the San Francisco Fire Department’s free Neighborhood Emergency Response Team training where you’ll learn hands-on disaster skills that will help those us responding to a personal emergency as well as act as members of a neighborhood response team.

More Prepared

Spring Forward (& How’s Your Stored Water Supply?)

Daylight Savings

It’s that time of year!  Where we set our clocks forward and lose that hour of sleep we wish we had on Monday morning. Daylight saving time also is a good time to make sure you have enough emergency water.

Water

One gallon of water per person per day is what you want to have on hand for emergencies.  This supply should be replaced every six months, so how about starting this bi-annual routine this weekend?

For more information on storing water visit the San Francisco Public Utilities Commission.

And while we’re checking on our water supply, how about checking your smoke alarm batteries (and replace as needed!), too? Here’s to a very SF72 (AKA prepared) spring and summer!

February 9-1-1 Public Safety Dispatcher of the Month: Lisa Lee

San Francisco Department of Emergency Management’s 9-1-1 Dispatchers manage more than 1.2 million emergency and non-emergency calls annually and are often the “first” first–responders whom San Franciscans reach when facing an emergency or are in crisis.

Every month a DEM Public Safety Dispatcher is recognized for outstanding service while assisting those in crisis. This month DEM Public Safety Dispatcher Lisa Lee is being recognized for the care she provided to a woman in distress.

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The San Francisco Department of Emergency Management has selected Public Safety Dispatcher Lisa Lee as Communications Dispatcher of the Month for February 2015 for her expeditious and compassionate customer service that she demonstrated during a 9-1-1 call from a woman who was audibly ill.  The caller told Public Safety Dispatcher Lee she was dizzy, and that she may be experiencing a heart attack or stroke.  Public Safety Dispatcher Lee immediately initiated a call for service with very limited information, while providing calming and comforting words of encouragement.

Public Safety Dispatcher Lee’s compassion moved the caller to personally thank her, which she expressed in a letter to DEM stating “I will be forever grateful for the quick action of all involved who responded.”

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For more information about 9-1-1 in San Francisco visit www.sfdem.org/911

San Francisco's 9-1-1 Dispatch Floor

San Francisco’s 9-1-1 Dispatch Floor

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