DEM Recognized for UPS Active Shooter Incident Emergency Response

On the morning of June 14th tragedy struck our City. A senseless act of gun violence stole three people from their families and our community. We all have some connection with the women and men of UPS who have become part of our everyday lives while dutifully delivering packages in their trademark brown uniforms. This tragedy has left us all mourning the loss of San Francicos’  UPS delivery drivers Wayne Chan, Benson Louie, and Michael Lefti.  Yet, we find comfort that further tragedy was prevented by the prompt and professional actions of our public safety community.


Today, Mayor Ed Lee recognized those who responded to the UPS shooting, including two DEM employees: Anastacia (Staci) Byrne, the DEM Public Safety Dispatcher who received the initial 9-1-1 call; and Tom Chin, the DEM Emergency Services Coordinator who immediately activated the Emergency Operations Center to support the overall emergency response.  Although not on-scene, Staci and Tom made sure those ‘on the ground’ had the situational awareness and resources needed to effectively respond to this dire and dangerous situation while fulfilling the following vital emergency response roles:

It was Anastacia (Staci) Byrne who received the initial emergency call from frightened UPS employees reporting an active shooter in the UPS facility on San Bruno Avenue. The employees were huddled in a conference room and unsure of what to do. Staci quickly told them to barricade themselves in the conference room. As she remained on the phone—all the while providing instruction and updates— the UPS employees and Staci became a team. The employees shared information about the building’s layout that helped police and fire responders navigate on-scene.  Staci stayed on the line until police units were able to safely evacuate the employees from the building.

Tom Chin immediately activated San Francisco’s Emergency Operations Center (EOC) within minutes of receiving notice of an active shooter event. The EOC’s role was to provide support to first responders and services to people affected by the active shooter incident. As a result of his efforts, San Francisco was able to coordinate efforts to track shooting victims, provide family and mental health resources, and disseminate safety alerts to the public. In the days following the event, Tom coordinated and facilitated daily incident management calls to ensure UPS employees received the assistance they needed to recover from this tragedy.

More about Anastacia (Staci) Byrne:

Staci has been a Public Safety Dispatcher with the Department of Emergency Management for 12 years. She moved to San Francisco as a small child, was raised Visitacion Valley, and graduated from Mercy High School. Her father is a retired Army Officer who dedicated his life to serving his country, so it comes as no surprise that Staci has chosen to serve the citizens, visitors, and public safety partners of San Francisco. Staci was a chef before becoming a Public Safety Dispatcher (experience that really enhances DEM pot lucks!). She was encouraged to become a police officer, but chose to be a 9-1-1 Dispatcher instead. 

More about Thomas Chin:

Tom has been an Emergency Services Coordinator with the Department of Emergency Management for four years. In his current role, he manages the development of emergency plans and also staffs the Emergency Operations Center (EOC) during planned and unplanned events. Prior to joining the department, Tom worked for Santa Clara County Public Health providing emergency preparedness and public health education services. Tom earned his Bachelor of Sciences in Public Health from San Francisco State University. Tom and his family have deep roots in San Francisco’s Excelsior neighborhood. He is a lifelong Bay Area sports fan and actively cheers on the Giants, Warriors, and 49ers. Tom and his wife, Raine, reside in San José.


About sfdemkristin

A strong believer that we are more prepared than we think, Kristin advocates it is not a looming disaster that inspires us to prepare, but rather the peace of mind that comes from having taken a few simple steps in advance of an emergency to take care of our loved ones. Kristin can be found on Twitter @kristinlhogan.

Posted on August 10, 2017, in Uncategorized. Bookmark the permalink. Leave a comment.

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