DEM Quarterly Review


DEM’s 2016 first quarter Winter was a whirlwind for DEM: Super Bowl 50 (the Super Bowl of Super Bowls) came to San Francisco and our multi-year planning and preparations for this world class event came to fruition with a nine-day Emergency Operations Center activation. Concurrently, DEM coordinated the City’s preparations for and response to the extreme weather that the most significant El Nino on record brought to San Francisco.  Along with these two major initiatives, DEM’s day-to-day operations and projects continued without disruption and this blog captures some of this past season’s highlights.

Meanwhile, DEM looks forward to a spring season that includes National Public Safety Dispatchers Week, the 1906 earthquake anniversary, the 150th anniversary of the San Francisco Fire Department, and the National Emergency Medical Services Week (stay tuned for more information about these exciting events in the weeks to come).


On January 30th, we began a nine-day Emergency Operations Center (EOC) activation in support of the Super Bowl 50 (SB50) events taking place in San Francisco. Joined by fellow City departments, and our regional, state, and federal partners, DEM led the City’s coordination and resource management for the exciting events (and City’s regular, day-to-day activities) taking place in the nine days leading up to the big game.

16272 DEM - Superbowl 50 EOC Activation16272 DEM - Superbowl 50 EOC Activation16272 DEM - Superbowl 50 EOC Activation

In the months leading up to the extended activation, The Division of Emergency Services conducted many city-wide planning meetings; organized a series of exercises that tested our City’s emergency plans and our ability to work with our community, local, regional, state, and federal partners; and conducted an immersive “EOC Bootcamp” for DEM staff and fellow City departmental staff to help everyone feel prepared and comfortable for the SB50 extended activation.





Getting ready for SB50 also included efforts from Administrative and Information Technology staff who prepared our systems, ensured our building’s facility was at optimal functionality, , along with making sure the Department’s day to day operations ran without disruption.

16272 DEM - Superbowl 50 EOC Activation

And even with numerous, City-wide events and the influx of many visitors into our City, 9-1-1 call response times were met thanks to our dedicated dispatchers who worked extra hours to keep up with increased call volumes

SB50 Ferry Building

Our participation in Super Bowl 50 public safety operations was the result of a multi -year planning effort, and required intense execution for the entire staff.  The Department of Emergency Management showed it was capable of handling an event of this nature to the world, so much so that rumor has it we may  be seeing the Super Bowl again. Click here to watch us in action. 

16272 DEM - Superbowl 50 EOC Activation


Congratulations to a successful Super Bowl 50!


Thanks to our emergency planners Amy Ramirez and Edie Schaffer, the City and County of San Francisco Tsunami Annex is officially close to completion! The Tsunami Annex contains plans City officials will use to guide our response efforts in the event of a tsunami. The next step in the process is to familiarize San Francisco communities that could be impacted by a tsunami with this Annex, along with tsunami preparedness education, beginning with Treasure Island.  This spring we will be working in partnership with the Treasure Island Development Authority (TIDA) to help Treasure Island residents know how to prepare for a tsunami, and what to do when confronted with one.


To learn more about tsunamis, read our blog post in honor of the 2016 California Tsunami Preparedness Week.


Recently UASI participated in an exciting event known as Bay Area IV. Unlike most emergency exercises this operation involved 28 agencies and more than 600 participants. Bay Area IV is an annual exercise hosted this year by Golden Gate Ferry. The objective was to test the emergency preparedness and security of ferry operators, the USCG and other maritime first responders. Multiple-scenarios took place in the waters east of Treasure Island and the Jack London Ferry Terminal. UASI staff participated in the planning and execution of this exercise. Great work!





Welcome to our newest dispatchers to the Department, the POST 51 class! These individuals are in for some intense training in the months to come.  Have you ever wondered what it takes to become a 9-1-1 dispatcher? To learn more visit our blog detailing the extensive training that dispatchers receive.

POST 51 CLass Photo



In March we were visited by the Mayor of Taipei, Taiwan and his delegation. They were interested in learning more about how San Francisco, a sister city, plans for and responds to emergencies. The delegation was very interested to talk to DEM staff to learn as much as they could about our approach to emergency management. Along with Mayor’s entourage came very dedicated (and numerous!) Taiwanese media as seen in this photo of the Mayor being interviewed in force by Taiwanese reporters.


Awards and Commendations:

Robert Smuts received a 2016 SPUR San Francisco Good Governance award earlier this month for his work overseeing operations and the administration of the Division of Emergency Communications. He is being commended for bringing in Google analysts to assess the 38% spike in call volume to the 9-1-1 call center, as well as his efforts to improve the 9-1-1 call center response times, among many other things. Congratulations Rob!

As part of the Spring 2016 CCSF and MEA Leadership Development Program, Michael Dayton and Mitch Sutton completed a three month course designed to build skills to successfully engage with key stakeholders, colleagues, team members, and executive management.

Working as a cohort, they took part in a workshop series to practice models for communicating in a variety of situations in order to learn valuable skills, develop relationships with other City leaders, and receive coaching from program peers and alumni.

Congratulations Mike and Mitch!

The San Francisco Neighborhood Emergency Response Team’s (NERT) Disaster Corps Unit has won California’s 2016 Governor’s Volunteering and Service Award for the Disaster Volunteer Program of the Year for their work on the Valley Fire.


Congratulations NERT!!

Dispatchers of the Month:

January 2016: Jeffrey Lee

For command of the police service radio channel after an armed suspect led police on a foot chase that took a turn for the worse when the suspect stole a police vehicle resulting in pursuit.

February 2016: Monica Martinez

For command of the police service radio channel during a pursuit with an armed suspect that lasted an hour and spanned several districts of the city. Her decisive voice and confidence radiated the airwaves as she assisted officers to safety.

March 2016: Kayleigh Hillcoat

For her command of the police service radio channel while working two different emergencies simultaneously.





About sfdemdaniella

A passionate emergency management communications specialist looking to inspire, educate, and connect with San Francisco Bay Area community members.

Posted on July 6, 2016, in Uncategorized. Bookmark the permalink. Leave a comment.

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