DEM Monthly Digest: March 2015

Dispatcher of the Month 

San Francisco Department of Emergency Management’s 9-1-1 Dispatchers manage more than 1.2 million emergency and non-emergency calls annually and are often the “first” first–responders whom San Franciscans reach when facing an emergency or are in crisis.

Every month a DEM Public Safety Dispatcher is recognized for outstanding service while assisting those in crisis. This month DEM Public Safety Dispatcher Daneshia Adamson is being recognized for the care she provided to an elderly woman in distress.

Earlier this month Daneshia received a 9-1-1 call from an elderly woman who wanted to report her vehicle stolen. After checking the vehicle’s license plate and information, she discovered that the vehicle had been reported stolen in a previous report. Suspicious that the caller had no recollection of the previous report or phone call, Daneshia stayed on the phone with the elderly woman while simultaneously alerting an on-duty officer to perform a well-being check. Daneshia compassionately stayed on the phone with the caller until an officer arrived, who ultimately decided that a medical evaluation was needed. Thanks to our Public Safety Dispatcher’s keen instinct, the caller was attended to and escorted to a medical evaluation.

911 Dispatchers answering phones

Call 9-1-1 to receive help for emergencies, potential emergencies, or if you are not sure if it’s an emergency.

Disaster Feeding Tabletop Exercise 

Currently, community and faith-based organizations provide food daily for thousands of San Francisco residents. But what would happen if San Francisco were hit with a mega-storm?  Here at San Francisco Department of Emergency Management (and SF72) we often discuss how we would survive during a 72-hour emergency, but how would we as a city provide access to food and uphold our feeding network during a storm that lasted 20 days?

On March 12th, the Kelly Cullen Community Center housed over 50 non-profit, public, private, and NGO stakeholders who came together to participate in the 2015 San Francisco Disaster Feeding Tabletop Exercise (TTX). You may be wondering what a tabletop exercise is…essentially it is a discussion-based forum where participants are faced with different scenarios and have the opportunity to express concerns about the current plan-of-action. This particular exercise brought our group to a San Francisco gone dark, under a 72-hour power outage. In addition, we bunkered down as we faced a 20-day mega-storm, complete with flash-floods, massive and ongoing power failures, and winds of gale force. Our greatest concern during this exercise was how to reach affected populations that were food -scarce, or that had completely run out of food.

Throughout our discussions we considered how some of our most vulnerable citizens, such as the elderly, people with disabilities, and the homeless community would reach food sources. We realized that an ongoing loss of power could lead to isolation, and mobility problems. Seeking shelter also could be dangerous. In addition, how would we provide food for the rest of the city whose food supplies had simply run out or had gone bad? One of the more humbling realizations a few of our partners reached was the possibility that their feeding station, shelter, or business may become un-operational by day-20. However, by facing these hard hitting questions and working together, we found that our unique partnerships could sustain a storm of this magnitude. Where some partners would need support, others would be able to step in. When it came to protecting the city, the people, and the furry friends that we love, we became ever-more resourceful. We found that only through the communication, collaboration, and coordination of our efforts would we be able to reach and provide food for those in need.

Citizen Corps Meeting: Tap Your Knowledge

The San Francisco Public Utilities Commission (SFPUC) and the San Francisco Department of Emergency Management (SFDEM) had a fun evening on March 26th to discuss the most important item in an emergency: Water! In celebration of NERT’s upcoming water education program, Citizen Corp learned how the SFPUC manages the water system, the history of Hetch Hetchy, and personally how we can be more prepared with items we have around the house. We saw how the SFPUC tested their plans in Treasure Island in 2012 by distributing water via manifolds, water trucks, and with the help of volunteers. The audience learned how the SFPUC uses manifolds to connect to and safely access water hydrants, as well as the dangers residents face in operating hydrants.

PUC CC pic

Home Fire Prevention Public Service Announcement 

Amid the recent San Francisco apartment fires that left many families having to find new housing, and the unseasonably warm weather and excessively dry conditions, early this week the City urged all San Franciscans to take measures to prevent residential fires.

On Monday, March 30th, City officials gathered at the San Francisco Fire Department Division of Training to learn about and deliver crucial fire safety and home fire prevention methodology. “Fires have potential to quickly become large-scale emergencies, as we experienced in the Mission and in other parts of the City last month” Said San Francisco Department of Emergency Management Executive Director, Anne Kronenberg.

The City engages in many fire prevention practices, including using landscaping goats to control overgrown brush in areas such as Glen Canyon, Corona Heights, and other steep slopes.  San Francisco Public Works also stands at the ready to remove debris or other possible fire hazards and encourages residents to call 3-1-1 to report cases of this nature.

During the home fire prevention demonstration, the San Francisco Fire Department delivered the following fire prevention messages that apply now, during warm and dry weather, and at any point during the year:

While some fire prevention tips apply year-round:

  •  Never leave food on the stove or in the oven unattended
  • Never leave burning candles unattended
  • Keep combustible items away from heat sources
  • Properly dispose of smoking materials
  • Keep matches out of reach of children’s little hands
  • Do not overload electrical outlets

Other warm weather fire tips should be noted as well:

  • Check propane tank hoses & connections for leaks before lighting the grill
  • Douse hot coals or campfires with water before leaving the area
  • Dispose of barbeque coals in a non-combustible container such as a metal bucket
  • Keep a minimum clearance of 4 feet around the barbeque grill
  • Keep weeds and foliage trimmed and clear of fences, decks and homes

As we approach a dry spring and summer, best not wait to integrate these tips into your routine and make necessary adjustments to your apartment or home.


About sfdemkristin

A strong believer that we are more prepared than we think, Kristin advocates it is not a looming disaster that inspires us to prepare, but rather the peace of mind that comes from having taken a few simple steps in advance of an emergency to take care of our loved ones. Kristin can be found on Twitter @kristinlhogan.

Posted on April 1, 2015, in Uncategorized. Bookmark the permalink. Leave a comment.

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