February 9-1-1 Public Safety Dispatcher of the Month: Lisa Lee
San Francisco Department of Emergency Management’s 9-1-1 Dispatchers manage more than 1.2 million emergency and non-emergency calls annually and are often the “first” first–responders whom San Franciscans reach when facing an emergency or are in crisis.
Every month a DEM Public Safety Dispatcher is recognized for outstanding service while assisting those in crisis. This month DEM Public Safety Dispatcher Lisa Lee is being recognized for the care she provided to a woman in distress.
The San Francisco Department of Emergency Management has selected Public Safety Dispatcher Lisa Lee as Communications Dispatcher of the Month for February 2015 for her expeditious and compassionate customer service that she demonstrated during a 9-1-1 call from a woman who was audibly ill. The caller told Public Safety Dispatcher Lee she was dizzy, and that she may be experiencing a heart attack or stroke. Public Safety Dispatcher Lee immediately initiated a call for service with very limited information, while providing calming and comforting words of encouragement.
Public Safety Dispatcher Lee’s compassion moved the caller to personally thank her, which she expressed in a letter to DEM stating “I will be forever grateful for the quick action of all involved who responded.”
For more information about 9-1-1 in San Francisco visit www.sfdem.org/911