San Francisco DEM’s 9-1-1 Dispatchers of the Month: Spring 2014 Recap
DEM’s 9–1–1 dispatch operations center are often the “first” first–responders whom San Franciscans reach when facing an
emergency or are in crisis. Every month a DEM Public Safety Dispatcher (PSD) is recognized for outstanding service while assisting those in crisis. The following DEM PSDs are the Spring 2014 Dispatchers of the Month, for the compelling reasons described below.
Dispatcher of the Month (March): Dawn Shaw
On January 30, 2014 while operating a radio channel, PSD Shaw heard two officers speaking discreetly. She immediately asked if there was an emergency. Shortly after, an officer advised that a vehicle was absconding from him. As he began to report the license plate he yelled “Oh! … he’s resisting … we have a 518 (Roll Over),” and requested two ambulances to respond.
This incident began to escalate quickly. The Bayview sergeant requested more units to respond to the scene. PSD Shaw broadcasted the 10-25 status (Request Backup Needed), and swiftly began adding and assigning units to respond accordingly. This event became highly charged but PSD Shaw did not falter. She maintained complete channel control while assigning someone to block intersections, broadcast safe avenue of approach, and direct a unit to recover a discarded bag of drugs.
PSD Shaw — along with her channel partners — was able diffuse this incident in a timely manner. She was professional, calm, and poised throughout.
Dispatcher of the Month (April): David Solis
On February 8, 2014 while off duty PSD Solis viewed a pedestrian who had been struck by a vehicle. He immediately rendered aide and remained with the patient until paramedics arrived on scene. The patient was transported with head injuries.
PSD Solis is being recognized his professionalism and caring act of kindness. He went beyond the call of duty.
Dispatcher of the Month (May): Monica Juarez
On April 25, 2014 while working a fire control channel PSD Juarez received a call reporting smoke coming from a roof top. Moments later another call was received regarding visible smoke coming from a residential structure. Totally unrelated to the other calls, a third call was received with a report of flames coming from a home with persons evacuating.
It is uncommon to receive three working fires, let alone within such a short time frame. Regardless, PSD Juarez took complete control while using all available resources to achieve results. Her actions were nothing short of remarkable as she displayed confidence and remained focused throughout the process. Fortunately, all fires were contained and under control within 30 minutes with no reported injuries or medical transports.
Dispatchers of the Month (June): Command CAD Dispatcher Team
PSD Cori Cruz; PSD Josu Garmendia; PSD Justin Wong; PSD Eileen David; PSD Dorian Lok; PSD Ron Davis; PSD Carlos Soto; PSD Jamie DiSangro; PSD Joan Vallarino
The recent launch of the new Computer Aided Dispatch (CAD) System involved a tremendous amount of planning and preparation and each of the aforementioned PSDs is recognized for the extra effort and valuable contributions made during initial and ongoing training of fellow dispatchers.
The upgrade has involved rigorous training and testing, yet each PSD continues to put forth great efforts. Their positive and helpful attitudes are a powerful asset to the Department of Emergency Management as we keep abreast of changing and emerging technology.