Message Received: SF Heroes (9-1-1 Dispatchers) Honored this Week
“Help is on the way. I’ll stay on the line until they get there. You’re doing a great job.”
People often call 9-1-1 during chaotic and unpredictable situations. On the other end of the line they find a cool and calm voice of reassurance ready to help them.
This week is National Public Safety Telecommunicators Week, a week dedicated to recognizing the life saving work 9-1-1 dispatchers do every day, every hour of the day. San Francisco’s 9-1-1 Dispatchers make up DEM’s Division of Emergency Communications and they work tirelessly, quickly and calmly to assess an emergency situation and deploy police, fire, or medial professionals to the scene. Dispatchers also provide medical instruction. They are the ones who first take the call from the person in crisis, and often deliver life-saving instructions, such as CPR or delivery of a baby. They are also a vital part of the team with police and fire, gathering and relaying critical information that keeps our officers safe in the field. They are San Francisco’s first, first responders. We are incredibly proud of our dispatchers, and the work they do every day to help those experiencing an emergency. They are San Francisco Heroes!
During this National Public Safety Telecommunicators Week, DEM will honor our dispatchers who have done extraordinary work for those who live and work in San Francisco. (Honorees were selected by their fellow dispatchers for extraordinary performance while answering or dispatching emergency services).
These awards include:
Dispatcher of the Year Award and Ceremony
A yearly award given to the DEM dispatcher who exhibited extraordinary decision making and guidance during particularly high-stress emergency situations.
When: 2:30 PM Tuesday, April 9
Where: Board of Supervisors Chambers, San Francisco City Hall
9-1-1 for Kids Heroes Awards and Ceremony
A yearly awards ceremony recognizing children who called 9-1-1 to assist a family member in crisis, and the dispatcher who guided the child and managed the emergency until responders arrived on scene.
When: 1:30 PM Wednesday, April 10
Where: Mayor’s Balcony, San Francisco City Hall
Toni Hardley Award for Excellence in Dispatch Supervision
An award determined by line staff members who recognize supervisors for quality of leadership, approachable style, supportive nature, and exceptional knowledge of dispatch operations.