SF Hero (and DEM Employee) 911 Dispatcher Jasmine Pomeroy

The City and County of San Francisco’s 911 System resides within DEM’s Department of Emergency Communications. January’s DEM 911 Dispatcher of the Month goes to Jasmine Pomeroy. Here’s why she’s an SF Hero:

On December 10, 2011 numerous calls were received reporting a multi-residential structure fire. 911 Dispatcher Jasmine Pomeroy processed a call from a panic-stricken woman reporting her apartment was filling with smoke and that she could not get out. Due to the fire conditions, residents were instructed to shelter in place (stay in their apartments). The fire was on the sixth floor and the caller was on the 12th floor.

Jasmine remained online with the caller and gave clear instructions to stay in her apartment. She made great efforts to keep the caller calm, while assuring her help would arrive soon. Jasmine not only kept the caller aware of what was happening, but also those responding to the fire. She was on the phone with the caller for nearly 18 minutes until fire fighters were able to rescue her.

Thanks to Jasmine’s care and concern, along with clear and confident instructions, a woman in a very serious situation was not alone and did not take any actions that could have risked her life.  Way to go, Jasmine. You make DEM proud and join the ranks of an SF Hero.

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About sfdemkristin

A strong believer that we are more prepared than we think, Kristin advocates it is not a looming disaster that inspires us to prepare, but rather the peace of mind that comes from having taken a few simple steps in advance of an emergency to take care of our loved ones. Kristin can be found on Twitter @kristinlhogan.

Posted on January 18, 2012, in 911, SF Heroes, Uncategorized. Bookmark the permalink. Leave a comment.

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