SF Hero (and DEM Employee) 911 Dispatcher Jasmine Pomeroy
The City and County of San Francisco’s 911 System resides within DEM’s Department of Emergency Communications. January’s DEM 911 Dispatcher of the Month goes to Jasmine Pomeroy. Here’s why she’s an SF Hero:
On December 10, 2011 numerous calls were received reporting a multi-residential structure fire. 911 Dispatcher Jasmine Pomeroy processed a call from a panic-stricken woman reporting her apartment was filling with smoke and that she could not get out. Due to the fire conditions, residents were instructed to shelter in place (stay in their apartments). The fire was on the sixth floor and the caller was on the 12th floor.
Jasmine remained online with the caller and gave clear instructions to stay in her apartment. She made great efforts to keep the caller calm, while assuring her help would arrive soon. Jasmine not only kept the caller aware of what was happening, but also those responding to the fire. She was on the phone with the caller for nearly 18 minutes until fire fighters were able to rescue her.
Thanks to Jasmine’s care and concern, along with clear and confident instructions, a woman in a very serious situation was not alone and did not take any actions that could have risked her life. Way to go, Jasmine. You make DEM proud and join the ranks of an SF Hero.