SF Hero (and DEM Employee) 911 Dispatcher Ulysses Levy
The City and County of San Francisco’s 911 System resides within DEM’s Department of Emergency Communications. In December DEM 911 Dispatcher Ulysses Levy received Dispatcher of the Month, and for good reason. Here’s why he’s a SF Hero:
On November 2, 2011 Ulysses Levy, DEM Dispatcher, received a call from a male reporting his wife was about to give birth. The caller stated that he could see the baby’s head crowning. He immediately verified the location and sent the call for dispatch. He advised the caller that help was on the way and began processing the call according to protocol.
Ulysses gave the caller clear, concise pre-arrival instructions. The caller placed the phone on speaker in order to assist with the birth. All activity could be heard via landline and he remained calm and collected throughout the process. At one point the baby’s head retracted and Ulysses along with the caller changed course, which resulted in a successful delivery. The baby could be heard crying in the background. He continued to give instructions, and verified breathing and airway until paramedics arrived.
Ulysses handled the call flawlessly according to protocol, which resulted in the successful delivery of a baby boy. He is a